Accessibility Evaluation Statement

Accessibility Statement for MobLab Education

This is an accessibility statement from MobLab Inc..

Measures to support accessibility

MobLab Inc. takes the following measures to ensure accessibility of MobLab Education:

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Appoint an accessibility officer and/or ombudsperson.
Assign clear accessibility goals and responsibilities.
Employ formal accessibility quality assurance methods.
Partner with Deque for third-party accessibility audits and guidance.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. MobLab Education is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of MobLab Education. Please let us know if you encounter accessibility barriers on MobLab Education:

Phone: +1 216-308-3966
E-mail: contact@moblab.com
Visitor Address: 1200 East California Blvd. MobLab c/o Caltech, MC: 119-15, Pasadena, CA 91125
Postal Address: 1200 East California Blvd. MobLab c/o Caltech, MC: 119-15, Pasadena, CA 91125
https://www.linkedin.com/company/moblab-inc

We try to respond to feedback within 1 business day.

Compatibility with browsers and assistive technology

MobLab Education is designed to be compatible with the following assistive technologies:

Google Chrome (latest version) with NVDA screen reader on Windows 11
Safari (latest version) with VoiceOver on macOS (Sonoma)
Safari (latest version) with VoiceOver on iOS (iPhone / iPad)
Google Chrome (latest version) with TalkBack on Android 14
Mozilla Firefox (latest version) with JAWS screen reader on Windows 10

MobLab Education is not compatible with:

Google Chrome versions earlier than 108
Mozilla Firefox versions earlier than 101
Microsoft Edge versions earlier than 108
Internet Explorer (all versions)
Mobile operating systems older than 5 years (e.g., Android 9 and earlier, iOS 13 and earlier)

Technical specifications

Accessibility of MobLab Education relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript
Canvas / WebGL

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of MobLab Education , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for MobLab Education:

Game visualizations and results charts: Some charts and game visualizations may not be fully compatible with screen readers or keyboard-only navigation. Users relying on assistive technologies may experience difficulties interpreting certain graphs or interactive elements. because The current charting libraries and interactive visual components are primarily designed for visual presentation and do not yet provide full semantic markup or text-based alternatives.. We are working with Deque, a third-party accessibility solutions provider, to review these components and align them with WCAG 2.1 AA standards. Accessibility improvements for visualizations are included in our product roadmap (2025–2027).. Users who encounter accessibility issues may contact support@moblab.comfor assistance or request alternative formats (e.g., CSV data exports, summary tables)..
Instructional videos and multimedia content: Some instructional videos or multimedia content may not include captions, transcripts, or audio descriptions. Users with hearing or visual impairments may have difficulty accessing the full content. because Not all legacy videos and resources were produced with accessibility features, and updates to include captions or transcripts are still in progress.. We are implementing a process to ensure all new videos include closed captions and transcripts, and we are working toward updating existing content to align with WCAG 2.1 AA standards.. Users who need accessible alternatives may contact support@moblab.comto request a transcript or accessible version of specific content..

Assessment approach

MobLab Inc. assessed the accessibility of MobLab Education by the following approaches:

Self-evaluation
External evaluation
MobLab integrates formal accessibility quality assurance into the design and development process, including WCAG-aligned testing of interactive content, tracking improvements in the product roadmap, and addressing user feedback systematically.

Evaluation report

An evaluation report for MobLab Education is available at: https://docs.google.com/document/d/1nkDpIDFIBGuED46Ze6plyhjFPYufsOyL/edit?tab=t.0#heading=h.lnxbz9.

Evaluation statement
An evaluation statement for MobLab Education is available at: https://moblab.com/resources/aes.

Other evidence

Other related evidence for MobLab Education is available at:

Formal complaints

Users who encounter accessibility issues can contact support@moblab.com
. Complaints are acknowledged within two business days, and the support team works with the product and accessibility leads to resolve the issue. If users are not satisfied with the resolution, issues can be escalated to the MobLab Taipei General Manager for further review and formal approval.